Every question on the panel goes to eight engines: ChatGPT, Perplexity, Claude, Gemini, Grok, Google AI Overviews, Google AI Mode and Copilot. Each engine gets each question more than once in a run, because an engine asked the same thing twice will sometimes name you once. The verbatim answer is kept every time. That saved answer is the receipt, and everything else on the portal points back to one.
The engines that can search, search. ChatGPT and Gemini are called with web search on, so their answers arrive with the sources they actually pulled rather than from training memory. That distinction is not academic. Before we turned it on, those two engines were mostly declining to name anyone for local questions, and we were recording those refusals as losses. Two of eight engines were measuring a refusal rate, and every client in the book looked worse than they were. The fix was an engine version change, dated in the change log, and the numbers before and after it are not compared to each other.
Answers that name nobody are classified separately. Sometimes the engine declines to rank anyone, sometimes the question was informational, sometimes Google simply does not render an AI Overview. Nobody wins those answers, including your competitors, so they are reported as no-names or no-answer rather than as you losing. The honest denominator moves every client up between one and eight points, and it is printed on the methodology card so you can see which denominator you are looking at.
A citation is a page the engine read. A search result page is not a citation and is never counted as one. Redirect links are resolved to the real hostname, because a source map full of Google redirects is useless for outreach. The rule that decides what counts is versioned, and its change log is printed on the same card.
Being named is scored by how, not just whether. A passing mention in a list of eight is worth less than a paragraph that describes you, and a paragraph is worth less than a recommendation. Every answer that names a business gets a prominence score (1 passing, 2 described, 3 featured) and a position in the answer, alongside the mention, citation and recommendation. Every question on the panel is also tagged by topic, so the map can say which topics you own, which a competitor owns, and which nobody owns yet.
The benchmark set, the competitors you choose to be measured against, is scored by exactly the same rules from exactly the same answers. Nobody gets extra credit, including you. Visibility, questions where named, prominence and how often each company’s own site is cited sit side by side on one scoreboard.
The measurement runs once a month on the whole panel, and on demand for the questions behind a single piece of content when you ship something and want to know that day whether it moved. The monthly run is the trend. The on-demand run is a reading. Both are labeled as what they are.
One line appears under every number we publish, and it belongs here too: API responses approximate but do not exactly match consumer app answers; we report these numbers as trend and share of voice comparisons, never as absolute truth.